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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is press the Help button, which is present on each and every page. A popup will appear. It contains thorough info about all the actions that you can carry out on the page in question. Each pop-up menu opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast library of educational video clips explaining how to use our Control Panel. They're created for those of you who would like to see how things are getting done instead of only reading articles. In this way, anyone can quickly get to know our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you need, have a peek at our comprehensive Frequently Asked Questions database, which contains questions asked by actual clients and offers practical solutions. We regulary "revamp" our Frequently Asked Questions section with new Q&A's so as to encompass all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions database either, you can contact our great team of tech support engineers available 24x7 and eager to help you with any problem. Each trouble ticket you submit will be responded to in less than 60 minutes (the average support ticket response time is just 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 328373

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com